28th March 2018, Gurugram
In today’s fast growing tecno-savvy economy, every business has a very short tenure to prove themselves and acquire a considerable pie of the market. However, no matter how good the product/ service is, it cannot reach to its success growth until and unless the user expresses his feedback on it. A best product can be a failure without customer feedback and a week product can make its marketplace by improving through its customer reviews. That’s why it is well said that “The Customer is a King”.
There are numerous Products or Service, where manufacturer/ service providers are keen to have reviews of the customer and similarly the customer wants to share their experience. But due to communication gaps, lengthy feedback forms and annoyed calls, this critical element gets very limited responses.
To solve this universal feedback issue CREZARE has launched a unique and simple to use product “QkFeedback”. This product is the brain child of 2 entrepreneurs Anuj Rastogi & Manish Gupta who are always keen to solve the issues from their expertise areas.
QkFeedback is an online innovative feedback utility that allows Product owners/ Service providers to connect with their customers in a fast and simple mode. This product is available through Web & Mobile app (presently Android only, iOS coming soon) where registration is just few clicks away. The service provider can start using the product and accumulating the reviews within no time after registration.
Key features of QkFeedback is, it is user friendly, easy to use & understand and gives a consolidated report of the customer’s feedback. This product is uniquely designed for universal use irrespective of nature and size of the business. The feedback can be taken via sending SMS, Email, Web link, QR code or via Mobile App. It can be integrated with any API’s in any CRM software.
Anuj Rastogi – Founder & Director said that “this is first of it’s kind unified platform where any business, irrespective of domain can use this product within 2 minutes. It is designed on the basis of user behaviour and experience. We have inbuilt 1 to 5-star rating, where 1 is the lowest and 5 is the highest rating mechanism. Anuj comes with 15+ years of Products Management, Marketing & Business set up experience in diversified domains of IT, Telecom, eCommerce, Wallets etc. and known for launching and managing industry first products.
Manish Gupta – Founder, is technology geek and been into software development from 10+ years. He has delivered 200+ IT software across the world in this young age. As per Manish, “technology is playing a vital role in understanding consumer behaviour, his pain areas and most importantly interaction and communication. We have quite comprehensive experience in CRM development and we both wanted to develop a robust, scalable platform that can manage millions of transactions with a user friendly interface. That’s why QkFeedback has come into existence. User can send feedback, check logs, statistics and reports in just few clicks”.
QkFeedback is universal product and its industry agnostic, so can be used in Healthcare, Food, School, Banking, Education etc with any type of products or service.