Bangalore Airport to Build Advanced Data Analytics Platform, CoE for Improved Passenger Experience

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Bangalore International Airport Limited (BIAL), which operates Bengaluru’s Kempegowda International Airport has entered into an agreement with American global IT firm, Unisys Corporation, to develop an Analytics Center of Excellence (CoE).

The Analytics CoE will support a business intelligence and advanced data analytics platform for BIAL to consolidate and rationalize the Airport’s strategic, tactical and operational reporting. According to a statement by the airport this will enable Airport staff to make faster and better-informed business decisions, process air travelers more quickly and enhance the airport experience for the customer.

As part of the new data-driven airport framework, the Unisys-developed platform will allow BIAL to generate more than 150 insightful, interactive business intelligence reports, utilizing artificial intelligence and machine learning to forecast future travel patterns and traveler trends. This will enable the airport to shift its strategy from hindsight to foresight, predictive to prescriptive and improve future decision-making processes. Hosted on the Microsoft Azure cloud platform, the solution employs Azure capabilities such as Azure HDInsight, SQL Data Warehouse, Azure Machine Learning and Azure Advanced Data Analytics services.

“BIAL is committed to being a data-driven organization that will create a smart, futuristic and intuitive airport journey for passengers. Unisys brings a strong combination of in-depth understanding of the aviation industry and proven experience in delivering digital transformation for organizations of all sizes. Unisys’ solution will provide us with intelligent and intuitive data and analytics that will support the enhancement of the customer experience we provide,” said Satyaki Raghunath, Chief Strategy and Development Officer, BIAL.

L-R: Javed Malik, Chief Operating Officer, BIAL, Raja Ponnuru, Financial Controller, Unisys India, Ramachandran CK, AGM – Business Intelligence, Satyaki Raghunath, Chief Strategy & Development Officer, (back) Subhash Choudhary, Sales Director, Unisys India

The platform will allow the Airport to provide real-time content information pertaining to Airport services and flight information. The services will also provide travelers access to improved airport navigation, communication of airport services and proactive and personalized retail offerings based on passenger preferences and past spending history. This offers passengers greater visibility into airport amenities and services, in addition to establishing an avenue for BIAL to generate non-aeronautical revenues.

“BIAL is a perfect partner, committed to meeting the growing needs of today’s connected traveler,” said Tony Windever, Vice President and Managing Director, Asia Pacific, Unisys. “This strategic collaboration leverages Unisys’ deep domain expertise and digital transformation capabilities, like the Analytics Center of Excellence, to create a more agile, predictive business model for travel and transportation customers. Supporting BIAL’s innovative vision, this has the potential to become one of the most advanced deployments of data and analytics for any airport in India, and potentially in the world.”

BIAL is a public-private consortium that owns and operates Kempegowda International Airport, Bengaluru, the third busiest airport in India by passenger traffic. According to BIAL, the annual passenger traffic through the Airport is expected to grow from 26.91 million passengers in FY2018 to over 65 million passengers in the next decade. To meet growing passenger demand the airport will introduce a second runway by 2019 and open a second terminal by 2021.

“This strategic collaboration leverages Unisys’ deep domain expertise and digital transformation capabilities, like the Analytics Center of Excellence, to create a more agile, predictive business model for travel and transportation customers,” said Tony Windever, Vice President and Managing Director, Asia Pacific, Unisys.

In 2016, BIAL had launched the BLR Airport app, as part of its digital platform offering. Through the app, BIAL revolutionized the travel experience at the Kempegowda International Airport, Bengaluru (KIAB) through a combination of digital technologies that include the Internet of Things, people, services and data.

Source: IndianWeb2

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