After many Paytm users took to social media, enquiring if their accounts have been hacked, the Indian payments major responded with an apology on Twitter.
Did you receive a message reading “hey” from Paytm over the weekend? Fret not, you are not the only one and it most certainly is not a case of privacy violation. At least that’s what the Indian payment major is saying after sending out a cryptic message to thousands of its users over the weekend.
The “hey” was sent out as a push notification by the payments app, most likely on late Friday, followed by an even bizarre message that read, “ghvkjfjg”. It’s the kind of thing you type when testing something (all the letters are from the middle row of a Qwerty keyboard). The message sparked confusion and speculation as people waking up to the cryptic notification bombarded Paytm’s Twitter handle the next day with a whole range of curious questions and posts.
“Hey @Paytm You want to say anything?” tweeted a user by the name of Shubham Gautam. A second user chimed in, writing, “hey @Paytm, what’s this? I’m not ghvkjfjg. (sic)”
In just a matter of few hours, social media was flooded with cheeky posts trolling the popular payments app for the out-of-the-blue notification. As users wondered what the text was all about, Paytm used its official Twitter handle soon cleared the confusion, assuring users that it was just a testing error.
“We apologize for the test push notification some of you may have received from Paytm App. It was a testing error by us. We are ensuring that such errors are eliminated completely in future,” Paytm tweeted early Saturday, shedding light on the situation. As it turns out, the testing error had occurred because the team had tried out their push notification feature on a live server.
We apologize for the test push notification some of you may have received from Paytm App. It was a testing error by us. We are ensuring that such errors are eliminated completely in future.
— Paytm (@Paytm) January 5, 2019
Users soon began responding to the apology too. “Thank you for the quick reply. I was terrified and thought someone had hacked me,” wrote one user.
As another added, “I immediately scanned my mobile after receiving this…Thought Paytm was hacked.”
“Thank you for informing us. When receiving the notification I thought account was hacked. But saw no unusual activity. Chat function within the app looks like a good feature,” someone else wrote.
Paytm might be the latest victim of an online gaffe, but such blunders on the internet are not completely unheard of. Recently, Instagram too faced public outrage when a bug changed its feed to horizontal scroll.
Due to a bug, some users saw a change to the way their feed appears today. We quickly fixed the issue and feed is back to normal. We apologize for any confusion.
— Instagram (@instagram) December 27, 2018