Customer Experience
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Trends
Why Should Your Business Indulge In Internet marketing?
The involvement of marketing procedures and techniques in business development has made immense growth throughout the world. Marketing is nothing…
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Trends
HDFC Bank continues to face problems; RBI now appoints an external auditor to review India’s largest private lender
HDFC Bank has been receiving some flak from its customers over repeated technical glitches in both its Internet Banking and…
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Stories
Zoomcar hit with bad reviews, allegations of duping customers, and providing faulty cars; users up-in-arms over non – refund of owed monies
When you are in a different city, town either holidaying or on business, one often thinks of the convenience one…
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Trends
Livspace, a design and renovations firm, finds itself in the midst of negativity – customers, vendors, and ex-employees livid about failed promises and lack of accountability
Livspace is unfortunately not living up to its name; this Bangalore-based start-up finds itself facing a severe backlash from its…
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STARTUPS
Conversational analytics are about to change customer experiences forever
Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior…
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Trends
Even in the age of COVID-19, you need to stay focused on the customer
It’s easy to think, as we find ourselves in the midst of a truly unprecedented situation, that the rules of…
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STARTUPS
Customer feedback is a development opportunity
Kyle Lomeli Contributor Kyle Lomeli is the CTO and a founding engineer at CarGurus.com. Online commerce accounted for nearly $518…
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Trends
Salesforce Ventures invested $300M in Automattic while Salesforce was building a CMS
In September, Salesforce Ventures, the venture of arm of Salesforce, announced a hefty $300 million investment in Automattic, the company…
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STARTUPS
Mews grabs $33M Series B to modernize hotel administration
If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in…
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Trends
Catalyst raises $15M from Accel to transform data-driven customer success
Managing your customers has changed a lot in the past decade. Out are the steak dinners and ballgame tickets to…
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