Customer Experience
- Trends
HDFC Bank continues to face problems; RBI now appoints an external auditor to review India’s largest private lender
HDFC Bank has been receiving some flak from its customers over repeated technical glitches in both its Internet Banking and…
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Livspace, a design and renovations firm, finds itself in the midst of negativity – customers, vendors, and ex-employees livid about failed promises and lack of accountability
Livspace is unfortunately not living up to its name; this Bangalore-based start-up finds itself facing a severe backlash from its…
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Conversational analytics are about to change customer experiences forever
Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior…
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Even in the age of COVID-19, you need to stay focused on the customer
It’s easy to think, as we find ourselves in the midst of a truly unprecedented situation, that the rules of…
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Customer feedback is a development opportunity
Kyle Lomeli Contributor Kyle Lomeli is the CTO and a founding engineer at CarGurus.com. Online commerce accounted for nearly $518…
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Salesforce Ventures invested $300M in Automattic while Salesforce was building a CMS
In September, Salesforce Ventures, the venture of arm of Salesforce, announced a hefty $300 million investment in Automattic, the company…
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Mews grabs $33M Series B to modernize hotel administration
If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in…
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