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Squelch raises $12 million to unify customer service software with AI

Redwood City, California-based customer experience platform provider Squelch today announced that it’s raised an additional $12 million in funding led by Shasta Ventures, with...

Get and keep customers with AI-driven UX design (VB Live)

Customers may be smarter than the brands they shop at. They’ve got the whole world wide web at their fingertips, and that includes a...

Lumturo Connect – Never Lose a Customer Again

Got smart, connected devices around you? Have they been recently serviced? Did you have trouble putting through a request for a periodic maintenance appointment?...

Customers expect AI-powered engagement — can you deliver? (VB Live)

With AI, you can make every customer contact count, plus attract and engage more and better customers and retain and maximize their LTV. Learn...

Salesforce wants to end customer service frustration with Customer 360

How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that...

Get on the ‘dumb’ bot wagon with Amazon, Apple, and Geico...

AI-based customer service chatbots have often frustrated customers. But don’t dump the bot idea: simpler rules-based chatbots are easy to implement, easy to use,...