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How The ‘Hike In Airfares’ Is Not Translating To A ‘Hike In Services’; The Pathetic Situation of Indian Aviation Sector

The Multitude of Problems Plaguing India’s Aviation Sector, Airfares

From soaring airfares to inadequate infrastructure and dwindling customer service, the complex array of issues has left the Indian aviation industry struggling to regain its former glory, and the passengers left at the mercy of airlines that seem to be more focused on maximising profits than ensuring a seamless travel experience. 

No airport in India would be devoid of scenes that put forth the increasing gap between soaring airfare prices and the quality of services provided. 

Boarding delays, insufficient communication, and lack of support during disruptions have become all too common, and passengers are left in dire states, stranded without clear information, as the airline staff’s unprofessional behaviour would more or less further escalate the situation. 


Instead of promptly addressing the delay example due to bad weather, the airline, most often than not, fails to make announcements or provide any communication at all, thus almost forcing passengers to express their frustration vocally.

The Highs And The Lowest Lows

While the Indian aviation sector has experienced substantial growth in recent years, the same cannot be said for the quality of services. Despite significant increases in passenger traffic and aircraft movement, airlines have struggled to deliver a satisfactory travel experience. 

These incidents are emblematic of a systemic issue that is plaguing the entire sector.

The inconveniences faced by passengers are not limited to a single airport or city. Instances of flight cancellations, delays, inadequate customer service, and a lack of empathy towards passengers have become prevalent across the country. As airfares surge, passengers have a right to expect commensurate improvements in services. However, the reality is far from it.

Let’s talk about some of the issues plaguing the aviation industry.

Escalating Airfares with Diminished Services

The stark contrast between the escalating costs of air travel and the diminishing quality of services provided is a matter of growing concern. Despite significant growth in passenger traffic and aircraft movement, airlines seem to prioritise profit margins over passenger satisfaction. This has led to situations where passengers pay premium prices but often experience delays, cancellations, and inadequate communication during disruptions.

Infrastructure Struggles Amidst Soaring Demand

As more Indians turn to air travel for their transportation needs, the existing infrastructure is strained to its limits. The rapid increase in passenger numbers has exposed the inadequacies of airports, particularly in smaller cities, resulting in overcrowding and logistical challenges. Airports struggle to accommodate the growing influx of travellers, leading to long wait times, inefficient security checks, and uncomfortable passenger experiences.

Inefficient Management and Customer Service  

Across the industry, poor management and inadequate customer service have become pervasive issues. 

With the end number of flights delayed each day, what further adds to the hassle is the lack of clear communication and unresponsive staff that have become recurring themes, thus eroding passenger confidence in the reliability of airlines. 

The sector’s failure to address these concerns shows a lack of accountability, disregard for passenger well-being, high-handedness, and a taken-for-granted attitude!

Operational Inconsistencies

Today, the behaviour of airline staff has become synonymous with Indian air travel. The lack of responsibility demonstrated and how the airline staff handle queries have become a major spoiler and a red flag for these operating airlines. 

Airlines often cite factors like weather, technical issues, or crew availability as reasons for these disruptions; while some factors are beyond an airline’s control, systemic inefficiencies play a significant role. From inadequate maintenance to crew scheduling problems, the industry’s inability to deliver consistent service has left passengers frustrated and wary.

The Way Forward

The state of the Indian aviation sector is a matter of increasing concern for both travellers and the country’s reputation as a whole. 

As the divide between soaring airfare prices and the quality of service provided widens, it’s high time that airlines recognise this and start prioritising passenger experience, ensuring that their hard-earned money results in a seamless, comfortable journey.

Also, airlines must mandate their staff and efforts need to be made to enhance communication during delays or disruptions, provide essential amenities to stranded passengers, and invest in human capital (pilots) infrastructure that can handle the increasing air traffic and pressure. 

The government’s initiatives, like the Udan scheme, aim to make air travel more accessible to people in tier-II and tier-III cities, but these efforts will only yield positive results if the airlines complement them with improved services.

Airlines must acknowledge their responsibility towards passengers in a sector that thrives on customer satisfaction and safety. It’s not just about transporting people from one place to another; it’s about creating a positive experience that leaves a lasting impression. 

The Indian aviation sector needs to rise to the occasion and bridge the gap between soaring airfares and the services offered, ensuring that the promise of a comfortable journey is upheld for every passenger, regardless of their destination.

The Last Bit, The Indian aviation sector stands at a critical crossroads today; as air travel becomes increasingly popular and accessible, the industry must rise to the occasion and address its many problems.

Escalating airfares must be accompanied by tangible service improvements, ensuring that passengers receive value for their money. 

Infrastructure must be upgraded to handle the burgeoning demand, ensuring efficient operations and passenger comfort, and regulatory bodies must collaborate with stakeholders to create a conducive environment for growth, innovation, and enhanced passenger experiences. 

It’s time for the aviation industry to prioritise efficient management, consistent customer service, and operational reliability; only then can the Indian aviation sector reclaim its reputation as a symbol of progress and convenience, reinvigorating the confidence of travellers and industry players alike.



They say that the 'pen is mightier than the sword'; I believe definitely so! Today news is delivered at breakneck speed, but what makes news articles different from one source to another? It is the way it is delivered-facts, research, the point of view with the correct amount of panache, the X factor! Writing is my chosen profession after 15 years in the corporate sector, and I strive to tick every box even as I am grateful to my readers for their precious time and patronage!


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