An employee is not just part of your organisation. An employee is your organisation. It doesn’t matter what you build, invent or sell; your organization can’t move forward without people.
A proactive and passionate employee can add immense value to your business as they work on behalf of your brand. Dale Carnegie reports that companies with engaged employees, outperform those without by 202%.
Engagement does not equate to smiling employees satisfied with benefits and compensation. And happy employees do not equate to profit.
Employees must feel a stronger sense of purpose and should be enthusiastic about moving the company forward. Building ownership, trusting them with new work profiles, adding value and multi-tasking are just some ways to get employees to feel that they own the place, not just work there. An involved and thriving workforce is what affects the bottom line.
Keep employees engaged
Employee engagement is the emotional commitment that an employee has to the organization and its goals.
A Gallup survey shows that companies with engaged employees outperform less engaged companies in productivity and profitability. Engaged companies also see lower turnover, absenteeism and safety incidences.
“When employees feel that the company takes their interest to heart, then the employees will take company interests to heart,” says Dr. Nelson, a clinical psychologist, best-selling author and business trial consultant.
An engaged employee is more likely to be innovative, productive, committed and loyal thus moving the firm towards profitability.
Value your employee
According to research by leadership development experts Dr. Brad Shuck and Maryanne Honeycutt-Elliott, “higher levels of engagement come from employees who work for a compassionate leader—one who is authentic, present, has a sense of dignity, holds others accountable, leads with integrity and shows empathy”.
Individuals who feel valued contribute more, do better work, are more engaged, are loyal and passionate about their work and have positive interactions with the people they work with. They in turn increase customer value which increases loyalty, market share, wallet share and profits
Salary is never the primary reason people leave jobs – they leave jobs because they feel under-valued or unappreciated. Employees should be a part of the decision-making process and share business challenges. This will in turn yield high profit, greater trust and engagement.
Create a Multi-TaskingTalent Pool
Instead of hiring a resource for every function, a multi-tasking pool within the organisation to fill in vacant spots or resources for short term projects yields better results.
Mr. Anil Raikundlia, MD, Maple C&S explains “These have multi benefits to the company as they can save on labour costs and save time and money on recruitment.” Furthermore, “multi-pools can work as motivation hubs as well, leading to higher outputs and higher customer satisfaction”.
To sum up, the current business environmentis moving faster than it ever has before.Employees are a company’s most important asset only when they are fully engaged in their work. Managers today must lead, motivate, manage and engage teams for higher customer satisfaction, increased sales and profit.