Amazon Web Services (AWS), Amazon’s cloud computing arm, has announced a new service called WorkLink, designed to give workers easier access to company intranet sites and web apps from their mobile phones — without compromising on security.
While many companies already have security mechanisms in place to access company information remotely, this may involve virtual private networks (VPNs) or mobile device management (MDM) software. But these can often be costly and complex both to use and configure — too much clicking and friction to get to the desired information.
What Amazon WorkLink promises is a user experience akin to what people have come to expect from browsing the internet — one-click access to the information they’re looking for.
AWS now represents around 10 percent of Amazon’s revenue, and it is far and away the leader in the public cloud market — but to maintain this lead against rivals that include Microsoft’s Azure and Google Cloud, it needs real differentiating features that appeal to businesses. It’s often said that companies’ biggest security risk is their employees’ negligence and complacency, be that through a misplaced mobile phone or poor security hygiene. And that is WorkLink’s promise in a nutshell: it wants to remove friction from workers’ accessing company content, without putting that content at risk.
How it works
Amazon WorkLink is enabled via an app that is installed on the worker’s phone, and then employees can access internal company content through their standard browser, without having to rely on a custom proprietary browser as some MDM software requires.
Behind the scenes, WorkLink renders all company content in a browser running on AWS, then this content is sent to employees’ devices as vector graphics — however, these aren’t static snapshots, the full functionality of the original page is kept in tact.
The upshot of this is that remote workers’ devices never actually connect to the company network directly, and sensitive company content is never stored (or cached) on phones.
“When talking with customers, all of them expressed frustration that their workers don’t have an easy and secure way to access internal content, which means that their employees either waste time or don’t bother trying to access content that would make them more productive,” noted AWS VP of productivity applications Peter Hill, in a press release. “With Amazon WorkLink, we’re enabling greater workplace productivity for those outside the corporate firewall in a way that IT administrators and security teams are happy with and employees are willing to use.”
At launch, WorkLink will only work with iOS devices running iOS 12 and above, and it will only work with Safari. However, Android support is coming in the next few weeks, at which point support for Chrome will be added to the mix. And in terms of costs, well, AWS said that it’s charging a set $5 monthly fee for every active user
WorkLink will only be available in North America and Europe initially, though it will be rolled out more widely later in the year.