Consumers want messaging-based customer service channels. Companies that transition from voice- and email-based customer support see a 25 percent greater…
Read More »If you’re an avid Twitter user, you’ve probably clicked on a tweet that’s racked up quite a few retweets or…
Read More »Two weeks after an unusually high number of users broadcasted complaints of hacked accounts, Instagram is giving users more ways…
Read More »Despite months of protests from both users and developers, Twitter is today killing third-party app access to some of its…
Read More »After the rollout of GDPR, Twitter started locking out accounts en masse if it suspected users were under the age…
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