Air India Introduces Appraisal System for Non-Flying Staff in 2023
In an email addressed to the employees of Air India, Campbell Wilson, the CEO and Managing Director, she restated the goals of the Vihaan program.
A new assessment system called Rise.AI will be available to Air India’s non-flying employees starting next week as part of the erstwhile flag carrier’s digital transformation.
The individual holding the role of Chief Executive Officer and Managing Director at Air India, Campbell Wilson, reaffirmed the goals outlined in the program’s centrepiece Vihaan in an email to the staff.AI
“Our non-flying staff’s new performance management system, Rise.AI, will go live next week. For all of our employees to understand what is expected of them and what they are required to do, it will create a fair, transparent, and fully digitalized assessment system, along with a well-defined job description and specified performance targets.
The new system will also be connected to the Vihaan.AI organizational objectives so that all components support the airline’s shared goals and priorities. Wilson continued that they will also promote and reinforce a shared set of habits. Â
Wilson had mentioned implementing a new rostering system starting in August, allowing its employees to switch planes and even select their accommodations during layovers two weeks prior.
Roster systems created by Jeppesen that were supposed to go live in August have already done so.
“I am happy to announce that our first Jeppesen-produced crew rosters for the B787 cockpit crew and our cabin staff across all fleets have just gone online. According to Wilson, Jeppesen is slated to generate B777 cockpit crew rosters in the second part of August and A320 cockpit crew rosters in September.
To decrease last-minute call-ups, the crew should view earlier rosters, improve the integrity of “golden offs,” and better standby supplies. Wilson has previously said that earnings will likewise be more equal when averaged over a few months.
In the following months of the year, further capabilities like the option to register flight or layover preferences and the ability to transfer flights will be gradually introduced.
Air India intends to restore entire crew complements and accelerate training by releasing more than 500 additional crew members into service over the next several months.
In a groundbreaking move, Air India, India’s national carrier, has decided to launch a comprehensive appraisal system for its non-flying staff starting in 2023. This strategic initiative aims to improve organizational efficiency and boost employee morale, making it an integral part of the company’s broader vision to revolutionize its management processes.
Air India’s non-flying staff, comprising administration, operations, ground handling, engineering, and customer service personnel, are the unseen pillars of the organization. These staff members work tirelessly behind the scenes to ensure the smooth running of operations, contributing significantly to the airline’s overall performance. However, their performance assessment has often been viewed as irregular and subjective.
Understanding the need for a systematic and fair approach to evaluating these employees, Air India has decided to introduce a structured appraisal system. This new system aims to rectify the previous shortcomings and provide a transparent, objective, and consistent framework for performance evaluation.
The appraisal system seeks to establish an open dialogue between the management and the non-flying staff. The process involves:
Periodic job performance evaluations.
Providing helpful feedback.
Allowing employees to discuss their professional aspirations and objectives.
The system employs a fair and balanced scorecard approach, considering not just individual tasks but also the employees’ ability to work as part of a team and their overall contribution to the company’s mission and vision.
The evaluation metrics include qualitative aspects like problem-solving skills, initiative, customer service, teamwork, and innovation and quantitative factors such as efficiency, punctuality, and task completion. The system also aims to recognize and reward exceptional performances, thus incentivizing employees to strive for excellence.
The new appraisal system will positively affect employees and the organization. For employees, it ensures that their efforts are recognized and their performances are evaluated fairly and transparently. It provides them a platform to voice their career aspirations and receive guidance on skill development and growth opportunities.
The system helps the organization identify high-performing employees, ensuring they are suitably rewarded and retained. It also identifies areas of improvement, allowing the organization to provide targeted training and development programs. By fostering a continuous learning and improvement culture, Air India is positioning itself for greater efficiency and competitiveness in the global aviation industry.
Implementing the appraisal system is a massive undertaking that will require commitment and support from all levels of the organization. The management needs to ensure that the system is not just a tick-box exercise but is used effectively to foster growth and development.
Air India also plans to refine and improve the appraisal system based on employee feedback and best practices in the aviation industry. The organization is committed to evolving the system to meet its workforce’s changing needs and the aviation industry’s dynamic nature.
Introducing a comprehensive appraisal system for its non-flying staff marks a significant step forward for Air India. While challenges are ahead, the system’s successful implementation can significantly improve organizational efficiency, boost employee morale, and make Air India a competitive global aviation industry.
