GoAir On-Time Performance on top for the 5th month in row
GoAir, the world’s fastest growing airline,has recordedthe best On-Time Performance (OTP)of 75.9% for the month of January 2019, as per DGCA statistics. This is 5th successive month that GoAir has recorded best OTP and it is the result of GoAir’scontinued focus on enhancing customer experience.
Despite January month posing weather challenges across sectors, GoAir attained the best OTPamongst scheduled domestic airlinesas per Directorate General of Civil Aviation (DGCA), Government of India data. DGCA records OTP for all the airlines at four metro airports viz. Mumbai, Delhi, Bangalore and Hyderabad.
Besides, data pertaining to the number of complaints per 10,000 passengersfor the month of Jan 2019 shows that GoAir has had least complaints. GoAir had only 0.3 complaints per 10,000 passengers. The average for the industry is 0.73 complaints per 10,000 passengers.For the month of December 2018, GoAir’spassenger complaints were 0.2 per 10,000 passengers, againthe lowest among key players.
GoAir Spokesperson said, “We thank our customers who have made this possible. It is a matter of great pride and a testimony of our passenger first policy. There is a great deal of emphasis on Operational Excellence across GoAir and the results of these efforts are heartening to see.”
GoAir operates over 240 daily flights and carried around 10 lakh passengers during the month.
GoAir, an aviation foray of the Wadia Group, operates as a low cost carrier model that demands cost leadership, operational efficiency and reliability. GoAir currently operates across 24 domestic and 02 international destinations, with a fleet of 49 aircraft, comprising of Airbus A320 and Airbus A320neo. GoAir is committed to providing travellers a value for money proposition through highest standards of customer service delivery and affordable air fares. The airline is committed to provide secure and efficient transportation at all times with attention to essential details whilst strengthening its position of ‘The Smart People’s Airline’. With a wide array of services being made available to enhance the travel experience for economy and business travelers alike, GoAir ensures it lives up to its theme of ‘Fly Smart’. GoAir connects over 1600 weekly flights and approximately 2,000 plus connections weekly.