ChatGPT & ChatGPT- 4: The Ultimate AI Innovation That Could Takeover Jobs Of Millions Worldwide? Perhaps Yes, But Can It Replace Human Judgement, No!
In a recent survey done in the US, ChatGPT has already started to affect thousands of roles. American companies are now using this brilliant innovation for a range of purposes. With the slowdown in the economy, it seems that this is an ideal tool to do the work which was earlier done by workers, thus saving thousands of dollars. Meanwhile, ChatGPT-4, when asked by an influencer about 20 roles (white collar jobs), it can potentially replace, listed not only the 20 roles but also listed human traits it can potentially replace in the 20 jobs listed. But herein is the thing, when computers came, more or less the same debate ensued; hence, while this ultimate AI innovation is being touted to affect millions of jobs worldwide, can it really replace human intelligence and judgement?
Ask ChatGPT to give a self-introduction, and this is what it will say “I am a language model developed by OpenAI. I am trained in a diverse range of internet text and can generate human-like text in response to prompts. My primary function is to assist users in generating human-like text for various tasks such as answering questions, writing creative stories, and more.”
Absolutely brilliant, one would say, but while it cannot be denied that this is by far the most innovative we have gotten in technology, remember how computers debuted and how Google search revolutionized and became an integral part of our daily lives. Still, there are certain apprehensions about this ultimate AI innovation.
Why, one would ask? Well, let us see, since the debut of ChatGPT in November last year, the brilliant AI chatbot has been used in many fields and here’s the thing, the chatbot has turned out to be much more efficient than we ever imagined.
Here are a few examples of the same – in theory, Google found that the search engine could actually hire the bot as an entry-level coder if it interviewed at the company.
Similarly, Amazon employees who tested ChatGPT stated that the chatbot does an excellent job at answering customer support questions, is equally great at making training documents, and is just as good at answering queries about corporate strategy.
In fact, the impressive AI chatbot has been used to write cover letters, create a children’s book, and students have even used it to cheat on their essays.
ChatGPT After Our Jobs?
As mentioned earlier on in the introduction, in a recent survey, it was found that some US companies have already started to replace humans within the workplace, especially since the main driving factor behind this strategy seems to be saving on costs – thousands of dollars in an already slowing economy, plagued with high-interest rate hikes and slow demand.
American companies are using ChatGPT for various purposes: 66 per cent for writing code, 58 per cent for creating prose and content, 57 per cent for customer service, and 52 per cent for meeting summaries and other papers, according to the survey.
ChatGPT-4, when asked by an influencer about 20 roles it can potentially replace, listed not only the 20 roles but also listed human traits it can potentially replace in the 20 jobs listed.
In fact, since its debut, there has been a raging debate, and many articles have been covered in the media about how AI can and is taking away jobs and while it could potentially do so, here’s the bouncer it can do so by replacing required human traits, let’s first see what these jobs or roles are – White – Collar Jobs.
- Data Entry Clerk – Speed and Accuracy (Human Trait Replaced)
- Customer Service Representative – Communication and Empathy
- Proofreader – Attention to Data
- Paralegal – Research and Organization
- Bookkeeper – Mathematical Skills
- Translator – Language Proficiency
- Copywriter – Creativity and Writing
- Market Research Analysts – Analytical Skills
- Social Media Manager – Content Creation and Curation
- Appointment Scheduler – Time Management
- Telemarketer – Persuasion and Communication
- Virtual Assistant – Multitasking and Organization
- Transcriptionalist – Listemimg and Typing Skills
- News Reporter – Fact-Checking and Writing
- Travel Agent – Planning and Coordination
- Tutor – Knowledge and Teaching
- Technical Support Assistant – Troubleshooting and Problem-solving
- Email Marketer – Writing and Targeting
- Content Moderator – Critical Thinking and Judgement
- Recruiter – Interviewing and Assessment
Phew, that is quite a few, but herein is the thing when computers came, some of the mundane technicalities were taken over, and computers over some time have innovated into laptops, tablets etc. the point is that they became an accessory to us doing our job more efficiently and in lesser time.
Hence, instead of taking ChatGPT in the negative, it could be about handling this innovation in a manner that can actually prove beneficial instead of detrimental to us.
So what is the debate really?
The rise of ChatGPT has sparked debates over whether it will replace jobs. This is the central issue, but the conversation on whether AI will automate jobs has been around for some time now.
University of Oxford study in 2013 found that AI could eliminate 47% of US jobs over the next 20 years. While this forecast appears to have been off-base, the idea that emerging AI technologies like ChatGPT could infringe on people’s jobs — especially white-collar ones — is becoming an even more substantial reality.
The fact is that AI may not replace millions of jobs anytime soon, but there seems to be a palpable threat to white-collar workers who appear to be more exposed to these technologies than blue-collar workers and may be required to use AI to help do their jobs in the near future.
However, there is something that cannot be replaced: human judgement, which still needs to be applied to these technologies to avoid error and bias.
Although moving forward, AI will only become more advanced in the future and will also get cheaper, and it has the capability to disrupt white-collar jobs; having said that, we have to think about these things as productivity-enhancing tools, as opposed to complete replacements.
Some Other Jobs That AI Can Do Better
Coding and Computer Programming – these are in-demand skills, but it is highly likely that in the near future, ChatGPT and similar AI tools may fill in some of the gaps.
AI, like ChatGPT, is excellent at crunching numbers with relative accuracy, and hence tech jobs such as software developers, web developers, computer programmers, coders, and data scientists are amenable to AI technologies.
Now, advanced technologies like ChatGPT could produce code faster than humans, meaning work can be completed with fewer employees, and what took a team of software developers might only take a few, but this is more like using technology to help do the work rather than replace them altogether.
Many companies are already moving towards this.
Media jobs like advertising, content creation, technical writing, journalism
AI, like ChatGPT, according to experts, is equally good at producing written content and more efficient at that than humans, or so it’s being said.
The reason behind this is that AI can read, write and understand text-based data efficiently and therefore, media jobs across the spectrum, including those in advertising, technical writing, journalism, and any other role that involves content creation, may be affected by ChatGPT and similar forms of AI.
Also, analyzing and deciphering vast amounts of language-based data and information is a skill expected from generative AI technologies. Economist Paul Krugman said in a New York Times op-ed that ChatGPT might be able to do jobs like reporting and writing “more efficiently than humans.
The media industry is already starting to experiment with AI-generated content and write dozens of articles. Still, the actuality is that they also had to issue several corrections, and it is a fact that most work done by content creators is not automatable.
Conclusion: While it is given that analyzing and deciphering vast amounts of language-based data and information is a skill expected from generative AI technologies and also a given that AI ChatGPT could produce code faster than humans, meaning work can be completed with fewer employees, but at the end of the day human judgement cannot be superseded by AI ChatGPT.
Hence, one can see it as an advancement in technology that can help improve and enhance wherever there may be gaps but a total replacement to humans and human judgement – never!