From Noise Issues to Fires: 12 Major Complaints About Tata Motors
Tata Motors is a name that many people in India are acquainted with. In recent years, the business has made substantial technical and quality improvements to its autos. Tata Nexon, Harrier, and Altroz models are examples of the company’s commitment to innovation and high-quality goods. These cars have modern interiors and elegant exteriors, making them very high-quality automobiles. Tata has also made significant investments in the security of its vehicles. Several of its cars fared well in the Global NCAP crash tests.
Tata Motors has concentrated on raising the quality of its cars while growing its network of after-sale services across India. This invention will allow customers in remote places to still contact support centers. Tata provides affordable maintenance packages that enable customers to keep their cars in excellent condition. However, customers have voiced dissatisfaction about the significant differences in service quality across sites.
Japanese manufacturers like Honda and Toyota are still producing better cars today, pushing Tata Motors behind. Many individuals are criticizing Tata’s technology, technical problems, and service quality on social media and in online automobile groups. Although many of its customers are happy with their purchases, Tata still has a ways to go before it can match the dependability standards set by Japanese manufacturers.
Instances of Customer Complaints
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Nexon EV Max Gearbox Failure
An owner of a Tata Nexon EV Max claims that the gearbox suddenly failed, obstructing a basement lane. The owner, Akash Bhangre, posted about the experience on social media, complaining about how long it took and how much work it was to get a tow truck. Understandably, the owner was incensed since it seemed that the problem was engine-related. This event brought to light possible service problems with the Nexon EV Max and the challenge of getting prompt support from Tata Motors.
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Harrier Heat Damage
A Tata Harrier owner from Bengaluru claims that after ten hours in the sun, the grille and bonnet of his SUV melted. The unhappy owner posted pictures of the damage on social media. He had bought the car because of its good construction reputation. Tata Motors, who addressed the matter, said that external factors were the source of the damage. They said that the cost of the changes needs to be borne by the owner. Following this occurrence, several questioned the car’s resilience in very hot weather.
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Safari Owner Switches to Mahindra
The owner, fed up with his 9-month-old Tata Safari, had the Mahindra XUV700 upgraded. Its problems included an uncomfortable seat, a badly positioned accelerator button, a slow-moving engine, inefficient gas use, and little support for the thighs and lower back. In addition, the owner had concerns over the car’s stability because of an event in which the vehicle fishtailed after a quick emergency stop. He chose the XUV700 over the 24,000 kilometers he had to spend in a car that was uncomfortable for long trips due to its increased stability and comfort.
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Safari Build Quality Issues
When the engine mount on the Tata Safari broke when the car was going at 85 km/h on the Mumbai-Agra highway, the owner started to have doubts about the quality of the construction. After the event became widely shared on social media, conversations about the SUV’s dependability and safety erupted. The owner’s ire at the story was evident in a range of comments. While some expressed dissatisfaction with Tata’s build quality, others pointed out that exceeding the speed limit could have been risky.
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Vlogger vs. Dealership
A Kerala court ordered the removal of recordings posted by Sanju Techy, a YouTuber who had previously published several negative reviews of his new Tata Safari, showcasing the dealership. Everybody was watching this case. While driving, Sanju spoke about things like the car making noise on the road and going into “limp mode.” In response, NCS Automotives filed a defamation lawsuit, arguing that the charges were baseless. Sanju was mandated by the court to take down the offending information from her social media accounts until the matter was settled. One of Sanju’s other objectives is to sue the store. The conflict, in this instance, serves as an example of the strained relationship that may exist between businesses and their clients.
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The Harrier Has Gone Away
My brand-new Tata Harrier SUV broke down on me after only a day of ownership. There was a failure notice, and “Drive Control System Fault” was shown on the dashboard. Owner Nehul Choudhary, who had first received no answer from Tata Motors, vented his fury on social media. Tata Motors asked for contact information in a follow-up email so they could help. This event has increased people’s worries about Tata’s cars and customer service, which emphasizes the need to immediately and properly resolve customer problems.
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Tiago EV Noise Issue
The owner of a Tata Tiago EV was hearing a constant cranking sound even after many trips to the repair shop. The repair business temporarily fixed the issue by spot-welding many of the vehicle’s parts together, but the noise continued. The owner asked for a new car since he was not happy with the answer. The event raised doubts about the dependability and quality of Tata Motors’ services. Unfortunately, it’s still unclear what will happen with this report moving forward.
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Harrier Dark Edition Fire
IA six-month-old Tata Harrier Dark Edition caught fire while being driven in Lucknow. The YouTube video shows the fire starting on the front right side and swiftly spreading to the bonnet and headlight assembly. The car had not been altered before the incident, although it is unknown what caused it to start. Tata Motors will most likely investigate this horrible tragedy. Given that other Tata models have recently caught fire as well, we are quite worried about their safety.
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Nexon Service Issues
The user encountered several problems with their brand-new Tata Nexon only three days after they received it. First, the car’s instrument panel and entertainment screen problems were only momentarily fixed by the repair company. Soon after, the vehicle started blaring at random, even while it was moving, requiring more repairs. After the owner expressed their dissatisfaction on social media about the ongoing problems, questions about the stability of the car and the service’s reaction arose. This event serves as an example of the first service and quality-related concerns that some new Tata car buyers may have.
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Problems with the Electrical System at Nexon
On the day of purchase, the newly acquired Tata Nexon Facelift unexpectedly lost all electricity, leaving its new owner high and dry. Tata Motors gave the owner three days to choose a new color for his replacement car when it broke down. The owner expressed satisfaction with the swift settlement, which proved Tata Motors’ commitment to rapidly resolving major product faults. This event also shows that there might be serious electrical problems with new Tata cars.
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Nexon EV Breakdown
A 5-month-old Tata Nexon EV in Hyderabad had a malfunction while being notified of a “High Voltage” notice, with 16% of its battery still left. The owner, Sridhar Ghanta, bemoaned the lengthy wait for the tow vehicle in his social media posts detailing his misery. Since the problem surfaced after passing through a wet area, it makes sense to believe that water-related precipitation was the primary culprit. Since the owner was more upset about the maintenance delay than the actual problem, we were worried about the stability of the car and Tata’s after-sale customer service.
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Punch EV Gear Selector Issue
It seemed sense that the driver of a brand-new Tata Punch EV would worry about their safety after discovering serious problems with the electric motor and gear change knob of the car. The electric motor continued to rotate even after using the brakes, and there was no way to switch from Neutral to Drive. The owner uploaded videos online to show the problems and then wanted a refund or replacement. When Tata Motors decided to replace the Punch EV, many had already begun to doubt the car’s dependability. But the same problems plagued the new model as well.
Buyers’ Guide
There are still tens of thousands of happy Tata and Mahindra customers in spite of the many complaints. The following considerations should be made if you wish to buy a Tata car and enjoy the process:
Complete Everything Before Delivery
Examination
Before accepting delivery, you must do a thorough pre-delivery examination on your new car. The outside, inside, mechanical, and technological aspects of the car should all be inspected. Prior to delivery, problems must be found and fixed to prevent them in the future.
Don’t provide any space for edits in the future.
A vehicle’s warranty may become worthless if modifications are made after it has expired, and the car may develop new problems. Follow the instructions provided by the manufacturer without altering them in any way.
Use of unapproved service centers is not advised.
Your car should only be sent to authorized Tata service centers for maintenance and repairs. Authorized facilities are more likely to have qualified technicians and original components on hand, which means that they will likely provide better and more reliable service.
Report any problems to the people in control of the situation.
If a Tata car keeps malfunctioning, someone in a position of power at Tata Motors should be informed via social media or other avenues. Usually, paying more attention leads to more efficient and rapid problem-solving.
Maintain your connection and routinely read the news.
Joining an online car owner’s network or forum might help you stay informed about common problems and their fixes if you drive a Tata. Speaking with other business owners might provide you with excellent guidance and encouragement.
Although Tata Motors has made great strides in improving the quality, safety, and style of their cars, they still don’t meet the dependability and stability expectations of many customers. Reading the many concerns about technology, technical problems, and service quality allows Tata to determine where it can make improvements.
Before making a purchase, weigh the advantages and disadvantages and take the required steps to guarantee a satisfying ownership experience. Perform in-depth research in accordance with their specifications.
Caution: Tata Motors has often responded quickly to customer complaints and fixed the problems they caused. The results of certain social media pieces are yet unknown, however. In several instances, it’s difficult to determine whether difficulties sprang from owner mishandling or flaws with Tata cars. Notwithstanding the plethora of online complaints against the brand, prospective Tata buyers should proceed with care.
