Smartphone repair: No longer a problem with CartDial!

In this day and age of smartphones and technology, all working people have access to at least one device which keeps them updated on the go. Most people have at least one smartphone which is very important to them. It is not an exaggeration when people say they cannot survive without a smart phone. Working people nowadays can work on the go with their smart phones. The biggest problem with owning a smart phone and using it regularly is that it may face problems. People usually just buy a new smart phone instead of repairing their old device because of the time involved.
This is where CartDial comes in. CartDial is a one of a kind venture that focuses on repair and maintenance of smart phones. They repair all kinds of smart phone be it and android device or an iOS device. One of the important reasons you should select CartDial to service your phone is the services they offer. The company offers a free stand by device so that you can continue your work on the stand by device until yours is repaired. They also offer the fastest repair time for iPhones with delivery within 6 hours. Since the company has a dedicated delivery team and manager, your phone will never lose it way. Adding to this, they also perform several post repair quality checks to ensure that the customer is satisfied.
Manu Shekhar, the man to thank for this start up is a solopreneur and a self-driven man. He got the idea for this startup when he realized that smartphone repair was a nagging problem in India. With most services being home delivered, Mr.Manu set out to found a company which would provide phone repair services along with a delivery service. The company has been growing quickly and it plans to expand to the whole of the country in just 5 years.
1.What is the Name of Your Venture?

2.Who are all the target Audience?
Smartphone Users In India
3.Where is your venture based ( city, state, country) at & What are your target areas?
Bangalore, Mysore. We also serve PAN INDIA through 3PL Partners.
4.What problems does your venture solve? What are your products or services?
We at CartDial take care of all the repair related issues of your Device. Free Pickup, Delivery, Expert Engineering works at Transparent Pricing with a convenient Warranty Policy.
5.Share the idea or story behind the venture. How did it come to an existence?
Manu Shekhar – Founder at CartDial strongly felt that if we could get everything delivered to our doorstep then why not a serviced phone too? He was sure that the repair market now finally needs a revamp when the manufacturing is seeking new highs, so will the repair market too. He thought a well-customized online platform would be required which he is determined to bring now, so that he could more actively get deep into repair ideology so as to provide it at best.
Where it all started?
In 2016, it started from scratch as Manu Shekhar and his couple of friends who were the subject matter experts with 1 delivery executive jumped into repair Industry. The primary goal to provide the mass an online service at most pleasant way drove the team into its current competitors circle. Since then, as of now, March 2017 and the team has swollen upto 20+ dedicated employees working together to achieve the common goal.
With every another customer CartDial is fastening its bond of a trustworthy service provider in this growing online smartphone repair platform. Huge leap in manufacturing and demand has made repair market a field worth exploration. By creating an end to end solution for every smartphone related issues at most affordable pricing benchmark, CartDial wants to prove its worth as a most successful startup in the repair industry.

  1. Who are your biggest competitors and how do you differentiate yourself from them?

Gadgetwood, JustLikeNew, Urbanclap etc. are our competitors. We fix iPhones and deliver back within 6hrs. We also provide “Home Repair Services” in which our professionals itself visits customer place to fix the devices.
7.How did you identify your co-founder? Tell us some thing about your co-founder/s
I am a solopreneur. But I have my core team members Bikramjit Bedbak (VP-Operations), Ankit Raj (Business Manager) and my Assistant Kakali Roy.

  1. How did you hired your first team members?

As on-time pickup delivery was our challenge, first we hired a Delivery Manager (Rajiv)who is really so good in managing on time pickup and delivery of the smartphones.

9.What expansion plans are you looking for the next 2 years, next 5 years?

In two years, cartdial will be available in more than 20+ cities for smartphone repair services. In the next 5 years, cartdial will be the leading smartphone repair service provider in India.
10.Where do you want to see yourself in next 10 years?
Phenomenal service provider for all electronics gadgets repair, sales and refurbish across the globe.

  1. What are your goals over the next 1, 3, 6 and 12 months?

Within 12 months we will be available in all metro cities in India.
12.Have you raised any funding? Or have any plans for the funding?
CartDial started as a Bootstrapped model and it has been successfully operating in Bangalore for the past one year. Now cartdial is looking for funding to expand its network in multiple cities.
13.What were the problems you faced during the starting days and how did you resolve them?
When I started, major challenge was on time pickup and delivery. So I focused on a dedicated logistic team who can manage device pickup and delivery on time. Then I started focusing on the repair part. Now we have logistic application and have pre post quality check methods too so that customers don’t face any issue after the repair of their smartphones.

  1. What has been your biggest challenges and learning so far?

In repair industry, biggest challenge is customer satisfaction. We at CartDial always focus on Repair Quality as well as time assuranace because “we understand your life without your smartphone”.
15.Are you married, single or in a relationship?
16.What are your hobbies? What do you do in your non-work time?
Visting new places, Art, Listening music.
17.Your favorite food & holiday destination?
Chinese food. Holiday destination – Gangtok
18. Whom do you consider your idol or biggest motivator?
My Family. They always motivated me and helped me to choose the right direction.
19. What do you feel is the major difference between entrepreneurs and those who work for someone else?
Passion and Hazard.
20.If you had the chance to start your career over again, what would you do differently?
I Believe I’m on the right path.
21. How has being an entrepreneur affected your family & Social life?
Economic growth, Job creation, Philanthropy, Innovation.
22.Anything, you would like to say to our readers or upcoming entrepreneurs?
Ideas are never bad. It just needs that particular dedication which is required. Your perception should be to always look at the glass as if it is half full.
23.Tell us something about your education & family background.
Technical Graduate( Computer Science Engineering). Belongs to a middle class family. Father is Prinicipal in Inter college, Mother works for an Govt. NGO
24.What is your USP which makes it unique & different from other start-ups in similar domains.
Free Pickup Delivery | Pre Post Quality Check | Dedicated Customer Support | Free Standby Device | 90days Warranty | Transparent Pricing Model | Home Repair Service

  1. What do you think is the biggest threat to the success of small businesses & Start-ups today?

I believe any plan get succeed. All you need is proper expertise, dedication and a well understanding about your competitors.
26.Please share complete name, address, phone number, email id & website of Your Business & Contact Person
AVS Layout, Koramangala 4th Block, Bengaluru, Karnataka 560095
1800-120-4323 (Toll-Free)
080-4149-0044 (For Business Contacts) (Website)
[email protected] (Company Email)
[email protected] (Personal Email)

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