Intelligent automation, also called intelligent process automation, is a software term for artificial intelligence (AI) and robotic process automation (RPA). Companies use intelligent automation to cut costs by replacing workers who do repetitive tasks with automatic software powered by artificial intelligence. The term is similar to the idea of “hyper-automation,” which research group Gartner says will be one of the most important technology trends in 2020.
Intelligent automation uses the idea of an assembly line to break up digital business processes into steps that are done repeatedly. Instead of having people do each step, intelligent automation replaces each step with an intelligent software robot or bot, making the process more efficient.
The technology is used to handle content that isn’t organized. Self-driving cars, self-checkouts at grocery stores, intelligent home assistants, and smart appliances are all common uses of AI. Businesses can use data and machine learning to build predictive analytics that responds to consumer behaviour changes or use RPA to improve operations on the factory floor.
The technology has also been used to automate getting Covid-19 vaccines to the people who need them. For example, data from hospital systems and electronic health records can be used to find patients, educate them, and set up vaccination appointments.
Intelligent automation can give you real-time information about your business’s profitability and efficiency. But according to a survey done by Alchemy in April 2022, even though three-quarters of companies agreed that AI was necessary for their future growth, only a quarter of business leaders (25 per cent) thought Intelligent Automation was a “game-changer” for understanding current performance. “Shortage of talent” is the biggest problem for 42% of CTOs when implementing Intelligent Automation in their business. In comparison “upskilling and professional development of the existing workforce” is the biggest problem for 36% of CEOs.
Robotic process automation (RPA) is a type of business process automation technology that uses software robots (bots) or digital workers powered by artificial intelligence (AI). Software robotics is another name for it (not to be confused with robot software).
In traditional workflow automation tools, a software developer lists actions to automate a task and connects to the back end system using internal application programming interfaces (APIs) or a dedicated scripting language. RPA systems, on the other hand, make the action list by watching the user do the task in the graphical user interface (GUI) of the application.
The automation is then done by repeating those tasks directly in the GUI. This can make it easier for automation to be used with products that might not have APIs for this purpose.
Technically, RPA tools are similar to devices used to test graphical user interfaces. These tools also automate how users interact with the GUI. Often, they do this by repeating a set of actions that a user does to show how to do something.
RPA tools are different from these systems because they allow handling data in and between multiple applications. For example, an invoice could be sent by email, the data could be extracted, and then the data could be typed into a bookkeeping system.
The most common benefits of robotic automation are lower costs, faster, more accurate, and consistent work, better quality, and the ability to scale up production. Automation can also make things safer, especially when it comes to sensitive information and financial services.
This idea has been since a long time in screen scraping, which can be traced back to the earliest forms of malware. But RPA is much more scalable, with API integration into other enterprise applications, connectors into ITSM systems, terminal services, and even some AI services like image recognition.
As a result, it is seen as a significant change in technology because new software platforms are mature, resilient, scalable, and reliable enough for this method to work in large businesses (who would otherwise be reluctant due to perceived risks to quality and reputation).
One of the biggest reasons self-service isn’t used more often is that adding new interfaces to existing systems is not always possible or cost-effective. On top of the system interfaces, organizations may want to add a set of process rules that can be changed and configured based on the market and the type of customer. This only adds to the cost and difficulty of putting the technology into place.
Robotic automation software is a practical way to get new services up and running in this situation. The robots do the back-end transcription or processing by acting like humans. This method is relatively cheap because it doesn’t require any new IT investments or changes. Instead, software robots make better use of IT assets already in place.
Effects on people
Academic studies think that RPA and other technological trends will lead to a new wave of productivity and efficiency gains in the global labor market. Even though RPA isn’t the only reason, Oxford University thinks machines could do up to 35% of all jobs by 2035.
The trend toward robotic automation has effects on different parts of the world.
In the example above, if an offshored process is “repatriated” under the control of the client organization (or if a Business Process Outsourcer moves it from an offshore location to a data centre), it will mean less economic activity in the offshore area and more economic activity in the country where the process was initially done. Based on this, it seems likely that the trend will be good for developed economies, which have the skills and technological infrastructure to build and support robotic automation.
In a TEDx talk hosted by University College London (UCL), entrepreneur David Moss says that digital labor in the form of RPA is likely to change the cost model of the services industry by lowering the prices of products and services while improving the quality of results and making it easier to personalize services.
In a TEDx talk in 2019, Koichi Hasegawa, a Japanese business executive and former CIO of Barclays bank, said that digital robots could be good for society if we started using robots with empathy to help everyone. He uses the Japanese insurance companies Sompo Japan and Aioi as a case study. These companies used bots to speed up paying out insurance claims after big disasters.
Professor Willcocks, who wrote the LSE mentioned above, talks about increased job satisfaction and intellectual stimulation. He says that the technology can “take the robot out of the human,” which is a reference to the idea that robots will take over the tedious and repetitive parts of people’s daily work, freeing them up to do more social work or focus on the more essential functions of their jobs.
A 2021 study that looked at the effects of robotization in Europe also found that the pay gap between men and women grew by 0.18% for every 1% increase in robotization in a given industry.
Intelligent Automation’s (IA) role has changed since it was first created at the beginning of a business in their innovation labs. People are starting to realize that IA in companies can change from the middle out. Recently, there have been warnings about using it for more than just basic functionality and how reliable it is. This has kept businesses from using it all the time.
But there are a lot of Intelligent Automation myths all over the world. Now, more and more companies are dipping their toes in the water and learning about IA’s benefits. In the end, the technology is ready to reach maturity, but we still believe some myths about it. Unfortunately, business IA myths can lead to a lot of wrong ideas.
Intelligent Automation is being used more than ever. One of the main reasons it’s being used more and more is to stop customers from blindly trusting and help businesses grow up in their knowledge of how to get the best results from Intelligent Automation and what’s right and wrong about using it.
Customers know a lot more about how to use IA in business successfully and correctly now that a lot of the mystery has been taken out of it. Because of this, they are now ready to do it on a much larger scale and spread its use to the general public. Many things are going on that are not obvious. Culture, tools, worries about bias, concerns, and Automation are at the top of the list.
Use of RPA
- Automation of the banking and finance process
- How mortgages and loans work
- Customer care automation
- Merchandising operations for eCommerce
- Applications of optical character recognition
- The method of getting data
- Fixed process for automating
Hyperautomation is when advanced technologies like robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and process mining are used to help workers and automate processes in ways that are much more effective than traditional automation.
Hyperautomation is when automation tools are used together to get work done. Gartner’s report says that robotic process automation started this trend (RPA). “RPA alone is not hyper-automation,” the report says. Hyperautomation needs tools and technologies, such as Robotic Data Automation, to help replicate parts of a task where a person is involved.
Intelligent Automation for Replacing Staff
IA is about to change how businesses work, how healthcare is done, and many other things. Already, it’s putting the power of data to work in critical areas like customer service, marketing, training, pricing, security, surgeries, cars, etc. Almost every type of business will need to use Intelligent Automation to stay competitive. Many experts agree that computers in the next five could completely take over some jobs in 10 years. The Forbes Technology Council is a group of senior-level tech executives who came up with the 13 positions.
They include insurance underwriting, warehouse and production jobs, customer service, studies and data entry, long-haul trucking, and “any tasks that can be learned.” Accountants, factory workers, truck drivers, paralegals, and radiologists, to name a few, will face a disruption similar to what farmers went through during the Industrial Revolution. Studies show that the rate at which AI will replace jobs will only speed up, which will affect both people with and without a lot of education.
Even after looking at all the facts and numbers, it’s not clear how we’ll make sure there are jobs in the future. Intelligent Automation will replace many jobs, but it will also create many new ones. Some jobs will be done by both robots and people simultaneously.
Intelligent Automation as a Danger to People
IA’s role had changed a lot from when it was first created at the beginning of a business in their innovation labs to now when people realize that it can change enterprises from the inside out. Intelligent Automation can do all of these things, but it still needs a person’s intelligence to make them work. IA still needs people to do their jobs and help to do them.
Intelligent Automation being Expensive
IA is still in its early stages of development, so it is only available to large businesses. Products that are in their early stages of development also cost a lot. As time goes on and IA is fully developed, small companies will also be able to use it.
Intelligent Automation in Every Problem Solved
One common myth is that IA can do everything and solve all your problems. On the contrary, IA can do almost anything that has to do with business, but not everything. It can do things repeatedly and do other work, but it can’t think or make suggestions.
IA is Hard to Understand
Intelligent Automation includes many complicated things, like coding, deep learning, machine learning, and many more. These things are indeed hard to learn, but it’s not impossible. There are many tools available today that make it easy to know these things and how to use them.
Anything can be automated with IA.
The biggest myth about IA is that it can be used to automate anything. It’s not, though. It can only do manual and repetitive tasks like sending emails to a group of people, making ageing reports, making the same products, and many other things. It can’t do tasks that require creative thinking.
IA is correct in every way.
IA is only as accurate as of the person who built it. Intelligent Automation cannot think on its own. They follow the directions that the developer gives them.
Losing over regular tasks
Reports say that because of Intelligent Automation, it would no longer be able to control and keep an eye on its network domains. But that’s not the case here. To avoid this, business leaders must include the IT, development, operations, and security teams when planning for Automation. This early involvement should keep the door open for talks, and businesses should have a better idea of how Automation could help and if it is possible in the long run. Even if the process is automated, any relevant teams should keep an eye on it to make sure it is error-free and safe.
Using data to automate mechanical tasks gives IT teams a chance to spend time learning about new technologies, cyber threats, and integrations. This lets them work around problems in ways they’ve never done before.
Robotic process automation (RPA) and artificial intelligence (AI) are two types of intelligent Automation (RPA). Companies use intelligent Automation to cut costs by replacing workers who do repetitive tasks with automatic software powered by artificial intelligence. For example, AI is often used to make self-driving cars, self-checkouts at grocery stores, intelligent home assistants, and intelligent appliances. Devices used to test graphical user interfaces are similar to the tools used for robotic Automation. They do this by showing how to do something by repeating a set of steps that a user can take.
The Automation is then done by doing these tasks repeatedly in the GUI. RPA tools are different because they can handle data in and between multiple applications. Robotic Automation (RPA) is a growing trend in which robots take over parts of people’s daily boring or repetitive work. Oxford University thinks that by 2035, machines could do as many as 35% of all jobs. In a 2019 TEDx talk, Koichi Hasegawa says that digital robots could be good for society if we taught them to have empathy.
More and more people are using intelligent Automation, but there are still a lot of myths about it. The Forbes Technology Council is a group of senior-level tech executives who came up with the 13 positions they want to see in intelligent Automation. At the top of the list are culture, tools, worries about bias, and Automation. Intelligent Automation will take away a lot of jobs, but it will also make a lot more. People and robots will do some jobs at the same time.
Intelligent Automation is still in its early stages, so only large businesses can use it right now. We don’t know how we’ll make sure there are jobs in the future. Intelligent Automation (IA) can only do manual and repetitive tasks like sending emails to a group of people, making ageing reports, and many other things. It can’t do things that require thinking outside the box. When business leaders plan for Automation, they need to include the IT, development, operations, and security teams.
edited and proofread by nikita sharma