The Curious Case Of Byju’s ‘Internal Loan Module’.
The Coronavirus outbreak has resulted in a large number of studies being conducted online. This has led to the creation of online tuition and classes provided by private companies. BYJU’S company is in the spotlight for the wrong reasons. In the name of providing good education, the company has gone to great lengths to get people to sign up for loans without providing them with all the information they needed.
Twitter user Nidhi Bahuguna has filed a claim in the case. The cleaning lady complained on Twitter that BYJU’S had signed loan documents claiming the laptop was going to her daughter to further her education.
Neither the parents nor the children were informed of this when they consented. This allegation was made by Nidhi Bahuguna, quoting her housekeeper. The couple had no idea what documents BYJU was requesting them to sign while signing.
A BYJU’S official Twitter handle replied to Nidhi Bahuguna’s tweet regarding the company. According to them, it has been resolved taking cognizance of the matter.
According to Bahuguna, BYJU’s marketing is very unethical. An all-day camp was held in Mussoorie for poor children. She thought it was a free program because she cannot afford to pay 400 rupees at Shishu Mandir. My daughter will get a laptop from the ‘school’.” she told me.
According to her, a salesperson took her bank account details, and her ID proof, and made her sign a form. There are only ten thousand dollars earned by the maid, the husband is a cook, and I pay for the education of one child.”
The daughter of Nidhi, who lives in Mussoorie, Uttarakhand, received online tuition and a laptop throughout the school year from a company named BYJU’S. This will cost them some money, they said.
Nidhi was contacted by BYJU’s Associate Vice President Sunita Krishnan after the tweet went viral. Sunita thanked Nidhi for making her aware of the company’s mistakes.
Avinash Tiwari, a representative of BYJU’s company, came to Parvati’s house on the evening of Sunday 28 November, and returned her check. As well as removing everything from the company’s records, he assured.
A couple of smartly dressed salesmen approached Rakesh Kumar as the carpenter and father-of-three were playing with his daughter in a park in northern India in September.
Kumar’s 11-year-old daughter will receive Rs 36,000 ($435) in tuition through Byju’s, an Indian company offering online classes.
After initially being intrigued, Kumar allowed the men into his house and had his daughter quizzed for two hours for which she was deemed “weak” academically.
His salary at a woodshop was about 20,000 rupees per month, so he initially refused.
A 41-year-old man said at his workplace in Faridabad, located just outside Delhi, that “You must be ashamed for trying to prevent your daughter from succeeding in life” “But then they said things like that,” the man said.
Kumar told Context he made the worst decision of his life when he caved in.
His brother-in-law borrowed him money in October, and he had no idea when or how he would be able to repay him. “We are in a financial mess,” he said.
In India, scores of consumers have expressed similar grievances about Bjyu’s.
Many complaints are circulating on social media platforms and consumer websites against Byju, the most valuable startup in India and a household name. Customers have said that they were exploited and deceived, putting their savings and futures at risk.
Context interviewed 22 Byju’s customers, including several low-income families, who said salespeople aggressively targeted them, trying to coerce them into buying courses, tricking them into taking out loans, and ultimately leaving them out of pocket.